Refund policy

Returns & Refunds

Ikoyiro
Daniela Wezel
Waschtischweg 4, 50667 Köln, Germany
Email: info@ikoyiro.store
Phone: +49 221 16090700

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ikoyiro.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A unit, cabinet or part must be returned complete and in its original packaging; a vanity or cabinet that has been fixed, plumbed or wired in cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, your wall, your plumbing and electrics, and the bathroom zones before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Hinges, runners, seals, wastes, finishes, LEDs and demister pads wear with use and are stocked as spares. Damage or a hazard from a wall-hung unit fixed to plasterboard alone instead of structure, from exceeding the stated load, from plumbing done by someone other than a competent plumber, or from a lit mirror cabinet wired by someone other than a qualified electrician or used at the wrong IP rating for its zone, is not a warranty defect, and these are furnishing items to be fitted correctly.