Shipping policy

Shipping

Ikoyiro
Daniela Wezel
Waschtischweg 4, 50667 Köln, Germany
Email: info@ikoyiro.store
Phone: +49 221 16090700

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Vanities & mirror cabinets

Brackets, wastes, taps, hinges and cleaner ship by parcel; vanities, mirror cabinets and full sets are heavy and ship boxed or palletised, the large sets in several cartons. Delivery is kerbside: the carrier brings it to the nearest accessible door, not fitted — a vanity or large set is heavy and the bigger units need two people, hung on a sound wall rated for the loaded weight, plumbed by a competent plumber and lit cabinets wired by a qualified electrician. Small parts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.